Fulfillment, Cancellation, Refund, and Privacy Policy

At Ope! Brewing Co, we value transparency, good beer, and great service. Whether you're ordering merch, signing up for updates, or attending one of our events, this page outlines how we handle fulfillment, cancellations, refunds, and your personal data.

Fulfillment Policy

Merchandise Orders:
All merchandise orders are processed and fulfilled through our third-party fulfillment provider. Orders typically ship within 3–5 business days unless otherwise stated on the product page. Tracking information will be sent via email once your order is on its way.

Event Tickets or Special Releases:
Tickets to events or early-access products (like special can releases) are digital and will be delivered via email. Please double-check your inbox (and spam folder) after purchase.

Please Note:
Ope! Brewing Co does not sell, distribute, or deliver beer or any other alcoholic beverage products by mail or through any shipping service. All alcohol purchases must be made in person at our taproom or through authorized local retailers where permitted by law.

If you have questions about your order, contact us anytime at [email protected].

Cancellation Policy

Orders for merchandise or event tickets may be canceled within 24 hours of purchase, provided they have not already been processed or shipped.

To request a cancellation, email [email protected] with your order details.

Refund Policy

Refunds are available in the following situations:

Orders not received within 15 business days from shipment

Damaged or defective items (must be reported with photo proof within 7 days of delivery)

Event cancellations initiated by Ope! Brewing Co

Refunds will NOT be issued for:

Customer errors (wrong address, incorrect size)

Late cancellations or missed events

Change of mind after the fulfillment process has begun

Approved refunds will be processed within 7 business days to the original payment method.

At Ope! Brewing Co, your privacy matters. Whether you're buying a t-shirt or signing up for can release alerts, we’re committed to protecting your data and using it responsibly.

Information We Collect

Personal Info: Name, email, shipping address

Order Data: Items purchased, payment confirmation (processed securely via third-party platforms — we do not store credit card data)

Usage Data: IP address, browser type, device data (via cookies and analytics tools)

How We Use It

We use your information to:

Process and ship merchandise (excluding any alcohol, which is never shipped)

Send updates on brewery events, new releases, and promotions

Improve your online experience

Comply with legal and regulatory obligations

Email Communications & Unsubscribe Policy

If you sign up for our mailing list, you’ll receive occasional updates on events, special releases, and brewery news.

If at any time you wish to stop hearing from us, just click “Unsubscribe” at the bottom of any email. You’ll be immediately removed from the list—no questions, no fuss.

We will never sell, rent, or share your email with third parties.

Data Storage and Security

We take data security seriously. Your personal information is stored in secure, encrypted systems with access limited to authorized personnel only.

Data Retention

We retain your personal data only as long as necessary to fulfill your orders, respond to inquiries, or comply with legal obligations. If you request deletion, we will permanently remove your data from our systems, unless retention is required by law.

Your Rights

You have the right to:

Request a copy of your personal data

Correct or update inaccurate information

Request permanent deletion of your data

Withdraw consent for communications or data use

To exercise any of these rights, please email [email protected].

Our website uses cookies to enhance your experience and monitor site performance. You can adjust cookie settings in your browser at any time.

Policy Updates

This policy may be updated periodically. All updates will be posted on this page with a revised effective date. Continued use of our services after changes are made constitutes acceptance of the revised terms.

Questions?

We’re here to help. Reach out to us any time at [email protected].
Thanks for supporting Ope! Brewing Co—we’re glad you’re here.